PHBingo Privacy Policy 🔒

PHBingo ("we," "us," or "our") is the operator of the online gaming platform accessible at phbingo.app, including its website, mobile application, and all associated services. PHBingo is committed to protecting the privacy and personal data of all users ("you," "your," or "Player") who access or use our platform.

PHBingo acts as the Personal Information Controller (PIC) as defined under Republic Act No. 10173, the Data Privacy Act of 2012 of the Philippines. As PIC, PHBingo determines the purposes and means of processing your personal data and is responsible for ensuring that all processing activities comply with applicable Philippine data privacy laws and regulations.

This Privacy Policy applies to all personal data collected through the PHBingo website, mobile application, customer support channels, and any other touchpoint through which you interact with PHBingo. It should be read alongside our Terms & Conditions and Responsible Gaming Policy.

PHBingo collects only the personal data necessary to provide you with a safe, compliant, and enjoyable gaming experience. The categories of personal data we collect are described in the table below:

PHBingo does not intentionally collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where required by law (for example, in the context of responsible gaming assessments).

PHBingo collects your personal data through the following channels:

• Direct Registration: When you create a PHBingo account, you provide identity and contact data directly through the registration form.
• KYC Verification: When you submit identity documents for account verification, we collect and process the information contained in those documents.
• Deposits & Withdrawals: When you conduct financial transactions through GCash, PayMaya, BPI, BDO, or Metrobank, we receive transaction confirmation data from the payment provider.
• Platform Usage: As you use PHBingo — playing games, navigating the site, or using the mobile app — we automatically collect technical and gaming data through server logs and analytics tools.
• Customer Support: When you contact PHBingo's support team via chat, email, or any other channel, we collect the information you provide in those communications.
• Cookies & Tracking Technologies: PHBingo uses cookies and similar technologies to collect technical data about your browsing behavior on our platform. See Section 9 for full details.

PHBingo does not purchase personal data from third-party data brokers or marketing lists. All personal data we hold about you has been collected directly from you or generated through your use of the PHBingo platform.

PHBingo uses your personal data for the following specific purposes:

• Account Management: To create, maintain, and manage your PHBingo player account, including processing your registration and verifying your identity.
• Transaction Processing: To process deposits, withdrawals, and bonus credits accurately and securely through your chosen Philippine payment method.
• Regulatory Compliance: To comply with applicable Philippine laws and regulations, including anti-money laundering (AML) obligations, PAGCOR framework requirements, and the Data Privacy Act of 2012.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, unauthorized account access, and other security threats to the PHBingo platform.
• Responsible Gaming: To monitor gaming behavior and identify patterns that may indicate problem gambling, enabling PHBingo to offer appropriate responsible gaming interventions and tools.
• Customer Support: To respond to your inquiries, resolve disputes, and provide technical assistance.
• Platform Improvement: To analyze aggregated usage data and improve the performance, features, and user experience of the PHBingo platform.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates — but only where you have provided consent or where permitted by applicable law. You may opt out at any time.

Under the Philippine Data Privacy Act of 2012, PHBingo processes your personal data on the following legal bases:

• Contractual Necessity: Processing is necessary to perform the contract between you and PHBingo — specifically, to operate your player account, process transactions, and deliver gaming services.
• Legal Obligation: Processing is required to comply with applicable Philippine laws, including AML regulations, PAGCOR licensing requirements, and tax reporting obligations.
• Legitimate Interests: PHBingo processes certain data (such as technical and security data) based on our legitimate interests in maintaining platform security, preventing fraud, and improving our services — provided these interests are not overridden by your rights and freedoms.
• Consent: For marketing communications and certain non-essential data processing activities, PHBingo relies on your freely given, specific, informed, and unambiguous consent. You may withdraw this consent at any time without affecting the lawfulness of processing carried out before withdrawal.

Where PHBingo relies on legitimate interests as the legal basis for processing, we conduct a balancing test to ensure that our interests do not override your fundamental rights and freedoms as a data subject.

PHBingo does not sell, rent, or trade your personal data. We may share your data with the following categories of third parties, strictly on a need-to-know basis and subject to appropriate data protection agreements:

• Payment Processors: GCash, PayMaya, BPI, BDO, and Metrobank receive the minimum data necessary to process your financial transactions securely.
• Identity Verification Providers: Third-party KYC service providers assist PHBingo in verifying your identity documents. These providers are bound by strict confidentiality and data protection obligations.
• Game Technology Providers: The developers and operators of games available on PHBingo (such as Mega Fishing, 1001 Nights, Jackpot, WL Live, Dino Hunter, and Jungle Delight) may receive anonymized or pseudonymized gameplay data for technical and fairness purposes.
• Regulatory Authorities: PHBingo may be required to disclose personal data to PAGCOR, the National Privacy Commission (NPC), the Anti-Money Laundering Council (AMLC), or other Philippine government authorities in compliance with legal obligations.
• IT & Security Service Providers: Cloud hosting, cybersecurity, and platform infrastructure providers who process data on PHBingo's behalf under strict data processing agreements.
• Legal & Professional Advisors: Lawyers, auditors, and compliance consultants who require access to data in the course of providing professional services to PHBingo, subject to professional confidentiality obligations.

All third parties with whom PHBingo shares personal data are required to implement appropriate technical and organizational security measures and to process data only for the specified, legitimate purposes for which it was shared.

PHBingo retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law. The following retention periods apply:

• Account Data: Retained for the duration of your active account plus a minimum of five (5) years after account closure, in compliance with AML record-keeping requirements.
• Transaction Records: Retained for a minimum of five (5) years from the date of the transaction, as required by Philippine AML regulations.
• KYC Documents: Retained for the duration of your account plus five (5) years after closure, or longer if required by regulatory authorities.
• Gaming History: Retained for five (5) years from the date of each gaming session, for dispute resolution and regulatory compliance purposes.
• Support Communications: Retained for three (3) years from the date of the last communication, for quality assurance and dispute resolution purposes.
• Marketing Consent Records: Retained for the duration of your consent plus three (3) years, to demonstrate compliance with consent requirements.

Upon expiry of the applicable retention period, PHBingo will securely delete or anonymize your personal data in accordance with our data disposal procedures. Anonymized data (which can no longer identify you) may be retained indefinitely for statistical and analytical purposes.

PHBingo implements comprehensive technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. Our security framework includes:

• Encryption in Transit: All data transmitted between your device and PHBingo servers is encrypted using TLS 1.2 or higher protocols.
• Encryption at Rest: Sensitive personal data stored on PHBingo servers is encrypted using AES-256 encryption.
• Access Controls: Access to personal data is restricted to authorized PHBingo personnel on a strict need-to-know basis. All staff with access to personal data undergo regular data privacy training.
• Two-Factor Authentication: PHBingo supports and encourages the use of two-factor authentication (2FA) for player accounts to prevent unauthorized access.
• Regular Security Audits: PHBingo conducts regular penetration testing and security audits of its platform infrastructure.
• Incident Response: PHBingo maintains a documented data breach response procedure. In the event of a personal data breach that poses a risk to your rights and freedoms, PHBingo will notify the National Privacy Commission (NPC) and affected players within the timeframes required by law.

While PHBingo takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your PHBingo account credentials and for notifying us immediately if you suspect any unauthorized access to your account.

PHBingo uses cookies and similar tracking technologies to enhance your experience on our platform, maintain session security, and analyze platform usage. The types of cookies we use are as follows:

• Strictly Necessary Cookies: These cookies are essential for the PHBingo platform to function correctly. They enable core features such as account login, session management, and security. These cookies cannot be disabled without affecting platform functionality.
• Performance & Analytics Cookies: These cookies collect anonymized information about how players use PHBingo — such as which pages are visited most frequently and how long sessions last. This data helps us improve the platform experience.
• Functional Cookies: These cookies remember your preferences (such as language settings and display preferences) to provide a more personalized experience.
• Security Cookies: These cookies help PHBingo detect and prevent fraudulent activity, unauthorized access attempts, and other security threats.

PHBingo does not use third-party advertising cookies or behavioral tracking cookies for the purpose of serving targeted advertisements on external websites.

You may manage your cookie preferences through your browser settings. Please note that disabling strictly necessary cookies may impair your ability to use certain features of the PHBingo platform. For more information on managing cookies, refer to your browser's help documentation.

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by PHBingo:

• Right to Be Informed: You have the right to be informed about how your personal data is collected, used, and processed — which is the primary purpose of this Privacy Policy.
• Right of Access: You have the right to request a copy of the personal data PHBingo holds about you, along with information about how it is being processed.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data PHBingo holds about you.
• Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to PHBingo's legal retention obligations.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller where technically feasible.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to Lodge a Complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe PHBingo has violated your data privacy rights.

To exercise any of these rights, please contact PHBingo's Data Protection Officer through the Support page. PHBingo will respond to all data subject requests within fifteen (15) business days, as required by the Data Privacy Act of 2012.

PHBingo is an online gaming platform strictly intended for adults aged 21 years and above, in accordance with Philippine gaming regulations applicable to casino-style online gaming. PHBingo does not knowingly collect personal data from individuals under the age of 21.

If PHBingo discovers or is notified that personal data has been collected from a person under 21 years of age, we will immediately:

• Suspend and close the relevant account.
• Delete all personal data associated with the underage account from our systems.
• Return any deposited funds to the original payment source, after deducting any amounts already wagered, in accordance with our Terms & Conditions.

If you are a parent or guardian and believe that your child has registered on PHBingo, please contact us immediately through the Support page so that we can take prompt action.

PHBingo reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, or regulatory requirements. When material changes are made, PHBingo will notify registered players via email or through a prominent notice on the platform at least seven (7) days before the changes take effect, where reasonably practicable.

The date of the most recent update is displayed at the top of this Privacy Policy. We encourage you to review this page periodically to stay informed about how PHBingo protects your personal data. Your continued use of the PHBingo platform following the effective date of any update constitutes your acceptance of the revised Privacy Policy.

The current version of this Privacy Policy is always available at phbingo.app/privacy-policy.

If you have any questions, concerns, or requests relating to this Privacy Policy or PHBingo's data processing practices, please contact our Data Protection Officer:

PHBingo Data Protection Officer
Available Monday to Friday, 9:00 AM – 6:00 PM (Philippine Standard Time).
For urgent data privacy matters, our 24/7 support team can escalate your concern.

📧 Email: [email protected]

You may also visit our Support page or check our FAQ for answers to common privacy-related questions.

If you are not satisfied with PHBingo's response to your data privacy concern, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.

This Privacy Policy was last updated on January 1, 2026. PHBingo reserves the right to update this policy at any time. Continued use of the platform constitutes acceptance of the current Privacy Policy.